24/7 MULTICHANNEL & MULTILINGUAL AGENTS
Virtual Assistants (AiCall)
Multichannel support without rigid scripts. We implement AI agents that listen, understand, and execute complex tasks with human backup and goal‑oriented behavior.
24/7
Continuous lead capture and qualification with no downtime.
100% Human-like
Natural interaction with realistic voices and contextual memory.
Data mining
Structured data extraction throughout the conversation.
The challenge: Breaking the “Bot” barrier
1. Massive scalability
Ability to handle peaks in call volume (campaigns, incidents) without increasing fixed costs or wait times.
2. Digital humanization
Creating an experience where the user feels understood, detecting irony, urgency, and emotions.
3. Direct conversion
Shifting from “informing” to “closing”. The assistant must be able to schedule appointments and qualify leads in real time.
4. Structured data
Turning voice/text conversations into actionable databases integrated with the company’s CRM.
Technical solution
We deploy a hybrid architecture. We provide multichannel assistants powered by LLMs (Large Language Models) capable of maintaining fluent conversations in multiple languages.
What differentiates ODEC is the security layer and the human team (“Human-in-the-loop”) that supports critical operations.
Omnichannel Reception
The system centralizes lead intake, whether via voice (VoIP telephony), WhatsApp, or Webchat. It identifies returning customers and retrieves their interaction history.
Goal-Oriented Management (No Scripts)
The assistant does not follow a script. It operates with mission-based instructions (e.g., scheduling an appointment) and adapts its responses to steer the conversation toward that objective.
Data & Sentiment Capture
During the conversation, it extracts key entities and tags the customer’s emotional tone for future marketing actions.
Smart Transfer (Hand-off)
If frustration or out-of-scope inquiries are detected, the system transfers the call and live transcript in real time to a human agent.
Execution Agent
The assistant connects via API to execute real actions such as sending emails, blocking calendar slots, or opening support tickets.
Analytics & Insights
We analyze 100% of conversations using AI to detect patterns, recurring complaints, and opportunities for improvement.