AUDIT
Risk hides in
what you don’t audit
From human subjectivity to data precision. We analyze all your calls and written communications to guarantee regulatory compliance and service quality.
Enriched voice analytics
Whether through telephone interviews conducted by us or by ingesting your existing recordings, we transform audio into structured intelligence.
- Transcription + LLM: We don’t just convert speech to text. We use language models to understand context, summarize, and extract key entities.
- Quality checklist: We automatically audit whether the operator read the mandatory legal clauses or followed the established script.
- Insight detection: Discover why your customers say “No” or which competitor they mention most—without listening to thousands of hours of audio.
Verificación de calidad en texto (QA)
Ensure that every response coming from your company meets your brand’s standards of excellence. Ideal for auditing responses to reviews, support chats, or technical documentation.
- Structure and Tone: Does the response follow the structure "Greeting - Empathy - Solution - Closing"? The AI validates it before or after sending.
- Criteria Compliance: We define your business rules and the AI acts as a supervisor.
- Proactive Correction: The system not only flags the error but also suggests an alternative wording that meets your quality standards.
Response Audit
Agent Response (draft)
We can’t do that. Check the terms on the website.
⚠ ALERT: aggressive tone / missing linkODEC AI Suggestion
I understand your concern. However, according to our terms (link here), we’re unable to proceed. May I assist you with anything else?
✓ APPROVED: empathetic and documentedWhy automate auditing
Infinite scalability
Go from auditing 50 calls a week to 50,000 without hiring more QA staff.
Total objectivity
Eliminate the supervisor’s “subjective judgment”. AI applies the same rules to everyone, every time.
Legal protection
Detect instantly if your agents omit mandatory legal clauses during phone-based contracting.
Immediate feedback
Allow agents to correct their behavior the next day, not at the end of the month when the report arrives.