SERVICE DESK & AUTOMATED TICKETS
End-to-end ticket resolution: autonomous decision, execution and closure
From intake to closure. We implement AI agents capable of making decisions, resolving incidents and learning from every interaction, seamlessly integrating with your existing Helpdesk tool.
Resolution architecture
Omnichannel Reception
Input via Email, Portal, Chat or Voice.
Classifier
Identifies the intent and determines whether it can resolve it autonomously.
Execution Agent
Makes decisions and executes actions in third-party systems.
Closure and Summary
Generates a conversation summary and quality evaluation.
Engine capabilities
Autonomous resolution
The system not only answers questions, it takes action. It can restart services, manage passwords or escalate permissions with no human intervention.
“Copilot” assistant
If the ticket requires a human, the AI doesn’t disappear: it proposes response suggestions to the human agent to speed up their work.
Universal integration
Flexible integration layer compatible with any Helpdesk tool (Jira, ServiceNow, Zendesk) or corporate portal.
Quality evaluator
Every closed ticket goes through an automatic evaluation that analyses whether the resolution was effective and suggests improvements.
Natural phone support
Human‑like voice AI
We integrate the entire ticket resolution engine into a realistic and effective phone call. It’s not an old IVR ("press 1"), it’s a fluid conversation.
"It’s like giving a natural and approachable voice to the same AI agent you already have on your platform."
- Ticket creation by voice.
- Incident status inquiries.
- Step-by-step guided resolution.
The infinite learning loop
Success Detection
The system identifies the tickets evaluated as "successfully closed."
Extraction
Summarizes the solution applied and discards the "noise" from the conversation.
Feedback
Automatically updates the knowledge base to resolve future similar cases without help.